Refund policy

Refund & Return Policy

We want you to love your Moby Bidet. If you don't, here's how returns work.

RETURN WINDOW
You may request a return within 30 days of delivery (based on carrier tracking).

RETURN ELIGIBILITY
To qualify for a refund, your return must:
- Include all original parts, accessories, and packaging (or equivalent protective packaging)
- Be in good physical condition — no cracks, missing components, or damage from misuse

HYGIENE POLICY
Because Moby is a bathroom hygiene product that installs directly on your toilet, we reserve the right to refuse returns that present hygiene concerns (visible contamination) or are missing essential parts.

RETURN SHIPPING
Return shipping is the customer's responsibility. Original outbound shipping is non-refundable. If we provide a prepaid return label at our discretion, the label cost will be deducted from your refund.

HOW TO START A RETURN
Email sales@mobybidet.com with:
- Your order number
- Reason for return
- Photos if the item is damaged or defective

Returns sent without prior authorization may be refused or delayed.

REFUND TIMING
Approved refunds are issued to the original payment method after we receive and inspect the return. Inspection takes 3–5 business days after delivery to our returns address.

DAMAGE, DEFECTS, WRONG OR MISSING ITEMS
Report damage, defects, or missing items within 48 hours of delivery with photos to sales@mobybidet.com. In confirmed cases, we will provide replacement parts or a replacement unit at our discretion.

NON-RETURNABLE ITEMS
- Gift cards
- Items marked Final Sale
- Returns with missing parts or damage not related to manufacturing defects

RETURN ABUSE
To keep pricing fair for all customers, we may limit returns in cases of suspected abuse, including more than one opened/installed return per household within 12 months.

LOST OR STOLEN PACKAGES
If tracking shows Delivered but you haven't received the package: check with neighbors and your local carrier first. We may assist with a carrier inquiry, but we are not responsible for confirmed deliveries unless you purchased shipping protection at checkout.

SHIPPING POLICY
Orders are processed within 1–2 business days (excluding weekends and holidays). US delivery typically takes 3–7 business days. Free shipping on all US orders. You will receive tracking by email when your order ships.